Coronavirus

News regarding booking appointments

Please read the recent communication regarding booking appointments by "clicking here

If you have a high temperature (37.8c or 100 F) or fever or a continuous cough please click on the below and follow the instructions

Use the 111 online coronavirus service to find out what to do next.

Do not go to a GP surgery, pharmacy or hospital.

Update News 23/3/20

The information posted on our web site on the 16th March remains pertinent, please click “here” to see this.

To reduce the risk of spreading the Coronas virus we must increase management of foot fall through the surgery, therefore our front door will remain locked during normal surgery hours and will only be opened when there is no other patient in the reception area to maintain social distancing.

If you have an appointment when arriving at the surgery please use the intercom button to the left of the front door and let the receptionist know you are here. Please be prepared to wait outside until the reception area is clear when we will release the electric door lock.

To make an appointment please use the e-consult function via the front page of our web site www.southovermedicalpractice.co.uk. For patients who do not have a smart phone, tablet or computer you can speak to a receptionist however due to a combination of increased demand and reduced staff (due to self-isolation) calls are taking longer than normal. Also the receptionists may run through the questions on the e – Consult form with you.

You will not be able to book an appointment by turning up at the reception desk.

If you have a nurse appointment booked, then please continue to come, we are reviewing the nurse appointments and we will let you know if we need you to delay until a later date.

Should you require a repeat prescription then please use either the Patient Access app on your phone or tablet or the new free NHS App for phones and tablets. This enables you to order prescriptions, check symptoms, appointments and review your medical record, including test results. If you want to drop in the repeat part of your last prescription then please put this in our letter box to the left of the front door. Remember all prescriptions will be sent electronically to the pharmacy of your choice, if you have not nominated a pharmacy then they will be sent to Day Lewis adjacent to our surgery.

Regarding prescriptions due to unprecedented demand pharmacies across Torquay are asking that patients leave an extra couple of days before collecting.

Please note that we are not issuing Fit Notes for people who self-isolate, please follow the guidance on the NHS website in this regard.

Please bear with us in these truly extraordinary times.

The team at Southover Medical Practice.

Welcome to Southover Medical Practice

Southover Medical Practice is a growing established General Medical Practice in a modern purpose built premises serving Torquay and parts of Paignton. We have a car park at the front of the building for the use of patients plus plenty of non-restricted on street parking and a  flat level access and wide entry powered doors for disabled patients.

Our Surgery Times:

Mon :  8.30am - 8.00pm

Tuesday - Friday: 8:30am - 6:00pm

We are closed on Saturdays, Sundays, Bank Holidays and between 1.00 and 2.00pm.

Out of hours - If you need to speak to a Doctor after the surgery has closed, please call 111. The new NHS 111 service will take your details, offer advice or arrange for you to see a doctor at a local treatment centre or arrange a home visit.

As a patient at Southover Medical Practice you can now see a GP or other health care professional either with ourselves or at another surgery in Torquay or Paignton on the following days :-

  • Weekday evenings between 6 p.m. & 8 p.m.
  • Saturdays 8 a.m. & 6. P.m.
  • Sundays 8 a.m. & 2 p.m.

To book an appointment either in the evening or at weekends please talk to our receptionists, these appointments which are outside normal surgery hours must be pre-booked, this is not a walk in or acute service, for any acute illness please continue to contact 111.

When booking an appointment the receptionist will ask if you consent to sharing your medical records with a clinician at another surgery. Once consent is gained only the clinician you see will be able to access your medical records (for 28 days from your initial booking). If you do not consent then you will not be able to book an appointment.

For help in an emergency after the surgery is closed, ring 999.

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